Orders and Returns

Returns and Refunds

If you change your mind about the products you have purchased from us, we will refund the purchase price or exchange those products in the country in which they were purchased, subject to the following conditions:

®     Items must be returned within 14 days of purchase with the original receipt or other proof of purchase

®     You must provide your name and address

®     The returned items must not be damaged.

If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions above. You are responsible for any costs associated with returning the item to us including any currency conversion costs.

All goods should be returned to:

®     Contastick: PO BOX 9337, Wynnum Plaza, QLD 4178

Note:

Shipping costs can only be refunded on faulty items that have been purchased separately. Shipping will not be refunded if there are other items listed on the invoice when a faulty item is returned.

Items purchased in store cannot be returned via online return postage.

Find My Order

  • Enter the billing last name and email/ZIP as in the order billing address.